Sources
What the agent knows. Klaviyo supplies who the shopper is and what they ordered; knowledge sources supply policies, sizing and everything else. Adding a source changes the next rehearsal.
Klaviyo personalizes every answer
Knowledge sources
Suggested documents
Policies the brand docs do not cover. Rehearsals point at these when a gap shows up, and anyone can add them.
Add your own
Websites, uploads and pasted text are admin-only on the public demo. Unlock admin from the top bar, or use the suggested documents.